Accelerate Field Service Repairs

Service departments drive significant revenue and customer loyalty. Gain back lost productivity by keeping customer and internal assets up and running. Get technicians up and running in minutes with product information from any device, anywhere.

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Deloitte.

“As manufacturers continue on their digital transformation journey, the value of having data at the fingertips of all workers—whether it’s on a factory floor or in field service—is only growing. Vertex extends the capability: putting 3D visualization in the hands of everyone, unlocking use cases that expedite problem solving, which in turn can open up new revenue potential and improve the customer experience.” Read More

— Sonal Naik Managing Director, Deloitte Catalyst

Problem

Field service teams don’t have access to up-to-date, adequate product information so they have an extremely challenging time resolving issues, predicting maintenance needs, and providing relevant training. This results in lost service revenue, increased backlogs, and lost customer loyalty.

Solution

Vertex empowers field service teams to immediately access and understand the latest asset information from assembly instructions to in-service IoT data. Our customers service clients better, faster, and without waste by accessing all the relevant product and performance data with contextual visuals to revolutionize field work instructions, training, predictive diagnosis, and on-site repairs from mobile devices.

Use Case Solutions

Field Service

Connected IoT Example

Connected IoT

GAIN INSIGHTS FROM IOT DATA
Instantly understand what your asset information means. Vertex integrates with IoT data sources to enable visual dashboards with situational awareness to immediately analyze and gain insights from IoT data. Combine asset data with real-time visuals for predictive maintenance and performance insights and deliver into the hands of your technicians.

Field Training Example

Field Training

GIVE THE BEST CUSTOMER SERVICE
Stay connected with the latest product data for accurate customer service. Build training applications with an interactive, virtual representation to maintain a high-quality training experience anywhere in the world.

Field Service Example

Field Service

LEAVE OUTDATED PDFS BEHIND
Always have accurate, up-to-date product information anywhere in the field or repair facility. Vertex enables dynamic 3D work instructions, aftermarket part and assembly verification, and maintenance and repair documentation. Field teams eliminate errors, reduce errors, and improve technician safety.

Business Benefits

Increase Uptime

Get your jobs done faster. Vertex keeps service teams connected to the latest product information and viewing relevant visual information anywhere, so you can cut downtime and get assets back online faster.

Slash Operating Costs

Eliminate wasteful spending from lengthy processes. With our platform, teams always have access to the right information for part ordering, fast repairs, and better product knowledge.

Make Customers Happy

Stay connected with your customers. Not only does Vertex help service teams ensure products operate smoothly and stay online longer, we help you elevate customer interactions and build trust.

Improve First-time Fix Rates

Immediately understand every aspect of a product. Access up-to-date, accurate information from the field to quickly diagnose and resolve issues and order parts quickly.

Service Use Examples

Power Your Service Processes With Mobile Data Access

Our low-code 3D digital twin visualization platform makes it easy to build and deploy purpose-built applications for manufacturing. We are the only company that offers 3D visualization at a massive scale with complex 3D model rendering on any device.

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Dig Into Digital Twin for
Service

Get a little more background on service processes, training, field resolution, and the digital twin.

Industry 4.0

The Future of Manufacturing: True Alignment Between Silos

Digital transformation gives manufacturers a chance to align different silos as they consume and interact with a digital twin. future manufacturing downstream teams digital twin service team factory floor line worker data quality vertex software

Get Started With Your
Development Team

RENDER YOUR FIRST SCENE DOC
A brief tutorial for rendering your first scene in Vertex with a working example and interactive demo.

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3D WORK INSTRUCTIONS EXAMPLE APP
Bring clarity to your processes by connecting 3D digital twins to your work instructions.

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DIGITAL TWIN EXAMPLE APP
Build a digital twin by mapping sensor IoT data directly to your 3D geometry. Set up conditional triggers to help users better understand and explore issues, failures, and performance of individual assets.

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We want to help you achieve the service workflows you’ve always dreamed about.

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