Changing the Way We Service Products
Still working with 2D work instructions? Using static visuals to identify and order parts? It’s time to use digital twins to improve your service workflows. Give service techs the ability to understand work instructions, identify and order parts, and access up-to-date 3D product information for training. Quickly visualize 3D product data from any device with full fidelity.
Join Jim Zwica and Thomas Berg in our newest installment of our “Digital Twins: Changing the Way We Service Products” webcast. In this session, learn how service teams can use 3D visuals to:
- Identify and order parts quickly
- Verify key work instructions and guidelines
- Generate revenue through identifying issues, finding replacement parts, and enabling repairs
Jim has extensive experience in product lifecycle management (PLM), coming from his roles with EAI, Siemens, and Caterpillar, where he coached manufacturers on how to best leverage PLM, communicated technology recommendations from the customer back to executive leadership teams, and led development teams to create technology for virtual design reviews. As a Vertex strategic expert, Jim serves as a liaison between customers and the Vertex platform, providing recommendations for improvements and upgrades.
Thomas Berg has over 10 years of experience as a technician for companies such as Cummins and Ziegler Caterpillar. While at Ziegler, Thomas managed customer interactions and allocated labor for 20 technicians. As a Customer Success Manager at Vertex, Thomas works with customers to fundamentally change how they work with cross-functional teams and 3D product data.