Standard support includes access to the Help Center and support team with a guaranteed 8 hour response time. Premium support includes a designated Customer Success Manager (CSM) assigned to your account, guaranteed 2 hour response time during business hours, Quarterly Business Reviews with your team and executives, and access to our Help Center. Enterprise support will be customized to your team’s needs.

3D Snapshot authoring enables you to build and save interactive 3D views with full feature functionality. 3D Snapshots automatically update when a new version of a model is imported.

Vertex Story authors can access the Vertex Connect 3D Viewer to view models, author 3D Snapshots, and bundle Snapshots into collaborative Stories. Story collaborators can view the Snapshots within a shared Story and collaborate with comments, markup, and attachments.

Story Collaborators are able to interact and collaborate on still 3D Snapshots. Interactive 3D Story Collaborators are able to interact and collaborate on Snapshots with a 3D image that has full feature functionality. Additionally, interactive 3D Story collaborators will be able to add or adjust cross sectioning and measurement within the Snapshots, if enabled by the Story creator.